GENERAL CONDITIONS FOR THE CONTRACTING OF TOURIST SERVICES
a) Applications and payments:
1) The price and/or reservation of the services that make up the tour are subject to change without prior notice when there is an alteration in the services, changes in costs or in the expected exchange rates, for reasons not attributable to the parties.
2) All amounts paid prior to the final confirmation of services are charged as a reservation. The final confirmation of the respective services and prices will occur with the issuance of tickets/vouchers and/or service orders and the corresponding invoicing.
3) Credit operations must meet the requirements established for such operations. Failing this, the interested party shall comply with the payment of the balances within the terms and conditions established in the contract.
b) Prices include:
Accommodation in the hotels mentioned in the itineraries or others of equal or higher category, occupying single, double, triple, etc. rooms. According to the chosen rate, with private bathroom and taxes. Meals as indicated in each opportunity. Visits and excursions as mentioned. Transfers to and from airports, terminals and hotels, when indicated.
The expected number of days of accommodation, taking into account that the day of hotel accommodation is calculated from fifteen o'clock and ends at twelve o'clock the following day, regardless of the time of arrival and departure and the full or partial use of the same. The duration of the tour will be indicated in each case taking as the first day, the day of departure and the last day including the day of departure from the destination, regardless of the time of departure or arrival on the first day or the last day.
c) Services or items not included:
1) Extras, beverages, laundry, tips, boarding fees, service charges, VAT and other taxes, current and/or future, nor any service not expressly indicated in the service order issued by the travel agent.
2) Stays, meals and/or additional expenses or damages caused by cancellations, delays in departures or arrivals of means of transportation, or for unforeseen reasons beyond the company's control.
3) Meals en route, except for those expressly included in the programs.
4) Expenses and interest on credit operations.
d) Limitations on the right to remain:
The company reserves the right to cause any passenger to leave the tour at any point of the tour whose conduct, behavior, state of health and other serious reasons in the company's opinion cause danger or inconvenience to other travelers or may jeopardize the success of the excursion or the normal development of the same.
e) Documentation:
For trips abroad it is necessary to comply with the legislation in force in each case. It is inexcusable responsibility of the agency to inform reliably and with sufficient anticipation about the requirements demanded by the migratory, customs and sanitary authorities of the destinations included in the tour, being the exclusive responsibility of the passenger to have the personal documentation demanded by the authorities mentioned above.
f) Cancellations:
1) In case of cancellation of credit operations, the amounts paid for reports, administrative expenses, seals and interest will not be reimbursed.
2) In the case of cancellation affecting services firmly contracted by the agency, the reimbursement thereof shall be subject to the contractual conditions under which the respective companies provide their services.
In all cases of refunds, the agency may retain the price of the expenses incurred plus the ten percent commission of the services contracted with third parties.
g) Non-regular or charter transportation:
The stipulations of the previous point shall apply. Notwithstanding the above, in these cases only the proportion of the price corresponding to land services (hotel, board, excursions) determined by the organizer according to the modality with which the service providers operate shall be reimbursed. For this clause to be valid, the quality of the transportation must be determined in the first document delivered to the passenger.
h) Assignment and transfer:
The right conferred to the client by the tourist services contract may be assigned or transferred to other persons up to 30 days before the date of departure, provided that the prescriptions of the carrier, hotelier or service provider do not oppose it. In the event that the passengers are of different ages (seniors-minors), the price shall be adjusted according to the tariffs. In all cases of assignment or transfer, the company may receive a surcharge of 10% of the agreed amount.
I) Liability:
1) The company expressly declares that it acts as an intermediary in the reservation or contracting of the different services linked to and included in the respective tour or reservation of services: hotels, restaurants, means of transportation or other providers. Notwithstanding the above, the responsibilities of the company, whether acting as organizer or intermediary, shall be determined in accordance with the provisions contained in the International Convention Relating to the Travel Contract approved by Law No. 19.918.
2) The company shall not be liable for events occurring due to acts of God or force majeure, climatic phenomena or acts of nature occurring before or during the development of the tour that prevent, delay or in any way hinder the total or partial execution of the services committed by the company, in accordance with the provisions of the Civil Code.
j) Alterations or modifications:
1) The company reserves the right, for technical or operational reasons, to alter all or part of the daily schedule and/or services that make up the tour, before or during the execution of the tour.
2) Except under express condition to the contrary, the stipulated hotels may be changed for others of equal or higher category within the same urban center at no charge to the passenger. With respect to these variations, the passenger shall not be entitled to any compensation whatsoever.
3) The Company may cancel any tour when any of the circumstances set forth in Article 24 of Decree No. 2,182/72 are present.
4) Once the trip has begun, the suspension, modification or interruption of the services by the passenger for personal reasons of any kind shall not give rise to any claim, reimbursement or refund.
k) Arbitration clause:
Any matter arising from the execution, performance, breach, extension or termination of this contract may be submitted by the parties to the Arbitration Court of the Argentine Federation of Travel and Tourism Companies and/or the Arbitration Courts operating in their Regions. In case of submission to such jurisdiction, the contracting parties agree to accept all the conditions established by the Arbitration Court Regulations.
l) Rules of application:
The present contract and, if applicable, the rendering of services shall be governed exclusively by these general conditions, by Law 18.829 and its regulations and by the Brussels Convention approved by Law 19.918. The present general conditions together with the remaining documentation delivered to the passengers shall constitute the Travel Contract established by the aforementioned Convention.
